Clear, model-specific choices
Extended warranty information
Optional extended-warranty add-ons appear on eligible printer pages. Compare the live term and CAD price, then confirm the written coverage details that matter to you before ordering.
How the add-on works
The storefront keeps the printer and its compatible plan together, while leaving the choice with you.
- Choose an eligible printer Open the printer product page and select the exact printer configuration you want.
- Select one plan—or none No extended warranty is preselected. Choose a listed model-specific term only after reviewing the price and coverage terms.
- Check the cart Using Add to cart adds the selected plan with the printer. Verify both line items before checkout.
Current plan prices
Only currently available model-specific products are shown. Buy a plan from the eligible printer page so the correct printer and plan enter the cart together.
Prices are read from the live warranty products and shown in CAD. Availability and price can change. Taxes are calculated at checkout.
What to confirm before purchase
If any point affects your buying decision, request the applicable written terms for the exact printer and plan.
- Which mechanical or electrical failures are covered
- Whether parts, labour and diagnostic work are included
- The coverage start date, end date and any waiting period
- Exclusions, including wear, consumables, misuse or accidental damage
- Claim limits, deductibles, transferability and cancellation terms
- Who pays shipping and where service is performed
Request warranty help
Send enough information for the team to identify the order, product and reported fault without delaying the first review.
- NEX3D order number and purchase date
- Printer model and serial number
- A concise description of the issue and when it began
- Relevant photos, video, error messages and troubleshooting already attempted
Common questions
These answers explain the buying process without replacing the written terms for a specific plan.
Does extended coverage start after the manufacturer warranty?
Do not assume a start date from the plan name alone. Ask NEX3D for the written timing that applies to your exact printer and plan.
Can I add a plan to a printer I already own?
The current storefront flow adds an available plan with an eligible printer purchase. Contact NEX3D before ordering a standalone plan for an existing printer.
Are accidental damage, wear items and consumables covered?
There is no universal promise for these items on this page. Check the applicable written exclusions before purchasing.
Is a warranty claim the same as a return?
No. Returns follow NEX3D’s published refund policy. Warranty assistance is a separate review of the reported product issue and applicable coverage.